Returns & quality
Each Proudly Woven throw is woven after you order. We do not offer returns or exchanges for a change of mind, an incorrect size selection or a design preference. Please check the dimensions and product details before ordering. This policy does not limit your statutory rights.
Damaged, defective or incorrect items
Please inspect your throw when it arrives. If it is damaged, defective or different from your order, contact us promptly, preferably within 10 days of delivery. Include your order number and describe the issue. We will reply with instructions for sending clear photos of the throw and packaging.
We will review the issue and arrange an appropriate replacement, refund or other remedy at no extra cost to you. Where a return is not needed, we will confirm that you can keep, donate or dispose of the item. Please keep the throw and packaging until we confirm the next steps. Do not send anything back without contacting us first. If an inspection return is needed for an accepted claim, we will arrange it at our expense.
The 10-day reporting request helps us resolve arrival problems promptly. It is not a deadline that removes any longer statutory or warranty rights.
Size and appearance
Our throws come in approximately 50 × 60 inches and 60 × 80 inches. Finished dimensions can vary slightly with weaving. Product images are mockups; yarn colors, texture and fine details can differ from a screen preview. These normal differences do not remove your rights if an item is defective or materially different from its description.
Changes and cancellations
Contact us as soon as possible. We will try to help before production begins, but cannot guarantee a voluntary change or cancellation after production starts. Your statutory rights are unaffected.
How to reach us
Use our contact form. Include your order number if you have one. We reply within two business days.