Shipping
We ship within the United States only. Standard US shipping is free. Every throw is woven to order in the USA and ships from the USA.
When will my throw arrive?
Allow up to 5 business days for weaving, followed by 1–3 business days for delivery. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Production and carrier delays can make delivery take longer, especially during busy periods.
We will email tracking information when your order ships. If an expected dispatch date changes, we will contact you with the available options, including cancellation and a refund where required.
Changes and cancellations
Contact us as soon as possible if you need to change your address, size or design, or cancel an order. We will try to help before production begins. Once production has started, we cannot guarantee a voluntary change or cancellation. This does not affect any rights you have by law.
Missing or delayed delivery
If tracking shows delivery but you cannot find your package, check the delivery location and with other members of your household, then contact us. If tracking stops updating or your order is overdue, contact us so we can investigate with the carrier and arrange the appropriate next step.
We reply within two business days. Please include your order number.