Refund policy
Each Proudly Woven throw is woven after you order. After production, we do not offer returns or exchanges for a change of mind, an incorrect size selection or a design preference. Please check the dimensions and product details before ordering. This policy does not limit your statutory rights.
Cancellations within 24 hours
You can cancel your order for a full refund within 24 hours of placing it, including if you change your mind or choose the wrong size or design. Email support@proudlywoven.com with your order number and cancellation request within that window. The time you send your request counts, even if we reply later.
After 24 hours, your order may enter production and we cannot guarantee cancellation or changes. If you need to correct a delivery address or other order details, contact us as soon as possible. Your statutory rights are unaffected.
Damaged, defective or incorrect items
Please inspect your throw when it arrives. If it is damaged, defective or different from your order, contact us promptly, preferably within 10 days of delivery. Include your order number and describe the issue. We will reply with instructions for sending clear photos of the throw and packaging.
We will review the issue and arrange an appropriate replacement, refund or other remedy at no extra cost to you. Where a return is not needed, we will confirm that you can keep, donate or dispose of the item. Please keep the throw and packaging until we confirm the next steps. Do not send anything back without contacting us first. If an inspection return is needed for an accepted claim, we will arrange it at our expense.
The 10-day reporting request helps us resolve arrival problems promptly. It is not a deadline that removes any longer statutory or warranty rights.
Size and appearance
Our throws come in approximately 50 × 60 inches and 60 × 80 inches. Finished dimensions can vary slightly with weaving. Product images are mockups; yarn colors, texture and fine details can differ from a screen preview. These normal differences do not remove your rights if an item is defective or materially different from its description.
How to reach us
Email support@proudlywoven.com or use our contact form. Include your order number if you have one. We reply within two business days.