Shipping policy
We ship within the United States only. Free Tracked US shipping. Every throw is woven to order in the USA and ships from the USA.
When will my throw arrive?
Allow up to 5 business days for weaving, followed by 1–3 business days for delivery. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Production and carrier delays can make delivery take longer, especially during busy periods.
We will email tracking information when your order ships. If an expected dispatch date changes, we will contact you with the available options, including cancellation and a refund where required.
Cancellations within 24 hours
You can cancel your order for a full refund within 24 hours of placing it, including if you change your mind or choose the wrong size or design. Email support@proudlywoven.com with your order number and cancellation request within that window. The time you send your request counts, even if we reply later.
After 24 hours, your order may enter production and we cannot guarantee cancellation or changes. If you need to correct a delivery address or other order details, contact us as soon as possible. Your statutory rights are unaffected.
Missing or delayed delivery
If tracking shows delivery but you cannot find your package, check the delivery location and with other members of your household, then contact us. If tracking stops updating or your order is overdue, contact us so we can investigate with the carrier and arrange the appropriate next step.
We reply within two business days. Please include your order number.